Tell me what you think?
We've had a gift certificate to stay at the Rocky Mountain Lodge and Cabins bed and breakfast in Cascade Colorado, and we have tried numerous times to book over a 2 year period with no success. How would you handle that if you were Rocky Mountain Lodge and Cabins?
a) extend the expiration date of the gift certificate?
b) allow the gift certificate to be transferred to someone who might be able to use it before the expiration date?
Apparently the Rocky Mountain Lodge and Cabins feels that the upcoming expiration date of the gift certificate is non-negotiatable, and they won't let us give the gift certificate to a friend who might be able to take advantage of the available dates they do have left.
What are your thoughts? Is this a fair business practice?