Technical Help Forum

sign in problems

by sphynxxs2 Online Now Jun 3, 2012 at 11:22 AM

for unkonwn reasons I can no longer sign into my vt account (as sphynxxs). All the time I get the information that username or password are invalid. Well, they are the same I´ve always used, and I did not get any notification that another password might be needed for more security. So all I could do was signing up with this new account. After all the work I did with my pages and other stuff, I´d rather get back imto my old, "real" account. Any advice? Or do other users also have troubles signinig into their accounts? best regards, Kasia

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11 Answers
  • kiwi's Profile Photo

    sign in problems

    by kiwi Online Now Jun 3, 2012 at 1:45 PM

    You must write to feedback@virtualtourist.com to sort this out. They will help you :-)

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  • Agraichen's Profile Photo

    Re: sign in problems

    by Agraichen Online Now Jun 3, 2012 at 4:28 PM

    I would think VT Staff could reset your password or at least set it to what you wanted. In the meantime, have you tried things like ensuring CAPS LOCK was or was not on when you created your initial account and password?

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  • australia2's Profile Photo

    Re: sign in problems

    by australia2 Online Now Jun 5, 2012 at 2:03 AM

    Is this it Kasia? " ... And never is the sense of freedom more intense like in a place like this. While I love to travel and want to see as much of the world as possible, .. " etc.

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  • australia2's Profile Photo

    Re: sign in problems

    by australia2 Online Now Jun 5, 2012 at 2:06 AM

    "Welcome to sphynxxs's HomePage" - sphynxxs's Profile > Well your material seems to be there? Home page at least.

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  • cachaseiro's Profile Photo

    Re: sign in problems

    by cachaseiro Online Now Jun 5, 2012 at 9:43 AM

    I have seen today on facebook that nathalie_b and davesut have also had problems signing in to their accounts. I think we have some kinda hiccup on the site right now.

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  • giampiero6's Profile Photo

    Re: sign in problems

    by giampiero6 Online Now Jun 5, 2012 at 9:48 AM

    Are you still having the problem? If so drop us a note at feedback@virtualtourist.com

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  • S.VTM's Profile Photo

    Re: sign in problems

    by S.VTM Online Now Jun 5, 2012 at 10:22 AM

    Let me advise one thing for you try to type your password in notepad file - to see and make sure this is password - then copy and paste it in password part ,,, I hope that helpful wish luck ,,

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  • cachaseiro's Profile Photo

    Re: sign in problems

    by cachaseiro Online Now Jun 5, 2012 at 10:28 AM

    Some people told me that the passwork have become capital letter sensitive, so try and log in using capital letters.

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  • giampiero6's Profile Photo

    Re: sign in problems

    by giampiero6 Online Now Jun 5, 2012 at 10:40 AM

    Yes...password is capital letter sensitive. But we can help anyone who is having trouble signing in. feedback@virtualtourist.com

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  • DSwede's Profile Photo

    Re: sign in problems

    by DSwede Online Now Jun 6, 2012 at 10:04 AM

    I had this same problem about a week or so ago. VT's new set up did not like my old password which I had used since I joined and I was forced to make a new one with letter/number combinations, etc.

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  • giampiero6's Profile Photo

    Re: sign in problems

    by giampiero6 Online Now Jun 6, 2012 at 10:22 AM

    Yeah...we're moving towards more secure passwords. If anybody has a problem with their password and logging in, they can write to feedback@virtualtourist.com

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