Technical Forum

When I upload photos lately they are black - can't see anything at all. I've never had this problem before. I've uploaded photos successfully in the past - as recently as a couple of days ago. My pictures are within the dimensions VT asks us to make them - I don't know what the problem is.

Anyone have any ideas?

Have you used Photoshop to alter your photos?
If you reduce the dpi too much they can come out black. Try resizing to larger than the VT dimensions, and let VT do the final adjustment.
Are the photos totally black or just very dark?

Their original size was larger than VTs requirements and so I thought perhaps that was why they were uploading black - because in VTs help section it says pics that are too large can upload funky colors and such. So, I resized to make them the required dimensions and I still got the same results.

When I first upload and there's just that thumbnail image it's very dark, you can still make out some of the details of the photo but when I click that I'm done editing and save and go back to the main page the photo then is completely black.

In the past I have known that to happen to photos with a very low dpi or photos altered in Photoshop. If you try uploading the original, unaltered, how does that go? VT will resize it.

When I upload the originals they are black. That is why I originally started resizing them, because I thought perhaps that one was too large or something. It had never happened to me before - I've uploaded many pictures and just let VT resize them and I was able to do just that until 2 days ago and from one photo to the next within 5 minutes of each other - all from the same computer, all from the same file in my computer - one photo was fine and the next one was black. And since then I've tried other photos thinking maybe there was just something wrong with that one but they've all been uploading black lately.

yeah this has been happening occassionally. Can you email me two originals, one that goes black and one that doesn't? I'll email you my address.