Florence Travel Forum

Hello,
We are set to arrive in Pisa on Tuesday, at about 11:30. Unfortunately, while making our roundtrip bus reservation online (to Florence) I realized we were charged double for 2 separate round trips. I believe this occured because while on line, I changed our original time of departure before completing the payment. We e-mailed and called terravision but received no offer for crediting our paypal account. We even asked if we could please use the overpaid amount for use on terravision in london. They said it could only be used in Florence and within this year - of course we have no plans to come back, unfortunately, in the next year. Has anyone had any similar experience or any suggested action we could take? We are trying not to let this stress us, although it is disturbing. We are so happy to make this first trip to Florence.

I assume you were using a credit card through PayPal. Just contact your credit card company and show that you were double charged. They will probably drop the second charge for you.

Hello! If you did not use your CC through Pay Pal and it was your Checking Account, Have you contacted your Travel Agent to help? I will be glad to help you out, I am a Travel Agent and have had these issues with other companies. Please let me know if I can be of any assistance. Have a great weekend and Trip!

You are more likely to get satisfaction from your card company than from Terravision, I think.

I don't believe the latter are legally required to give you a refund. They have offered you the chance to use the additional tickets at another time. Morally this is wrong, of course, but I suspect that they are legally in the clear.

Terravision has not impressed me with its customer relations in the past, wlthough its service is perfectly ok.

Thank you leics, et. al. we will try through the credit card our paypal is drawn from. It is all in one sum - so we will just cancel the whole thing if we can and buy our bus tickets on arrival. So much for making reservations ahead of time to help things go smoothly!

Just be aware that if you leave buying your tickets until you arrive you may not get a seat, depending on how many other people want to travel/have p[re-booked. Most people who arrive at Pisa want to get into Florence, so the Terravision coach is popular.

The alternative is to use the train, which is simple and inexpensive, although it requires a change of train at Pisa Centrale. You'll end up at S. M. Novella station, where the Terravision bus stops.

Times/fares on http://www.trenitalia.com/en/index.html Put in 'Pisa Aeroporto' and 'Firenze' to search.

Last time I went I booked the Terravision coach from Pisa; it was very late arriving (more than 30 minutes), and we were all very cold and very cross. So I took the train back, and it was fine.