Re: Tours in Wadi Rum Posted: Mon January 7, 2008 02:57 PM UTC
I had a terrible experience in taking jeep tour in Wadi Rum. Below is an excerpt from my complaint letter to the company. After the incident I learned that you should take the jeep tour from the tourist info. Please, please do more research.
"...I had decided to overlook those minor incidents above, but we had an extremely terrible experience while we took a tour (arranged by your company) to Wadi Rum on Dec 19, 2007. I completely understand that your company wants to cut costs by dealing with certain supplier. Furthermore, I appraise your effort on supporting the ecotourism project by giving The Jordanian Hashemite Fund For Human Development your business. But, you should also check the quality of the vehicle and the guide/driver. On the tour day, our jeep broke down more than 10 times. The first 30 minutes drive was smooth and the jeep stalled after it went over mount of sands. The driver/guide, Omar spoke limited English. We were extremely nervous because he kept saying "it's no problem" several times while clearly, the jeep broke down every 10 seconds. We were in the middle of the desert, no map, no cellular signal, and no assurance from Omar on where we were. Every time we asked him how long it takes to go the headquarter or the nearest camp, he always replied 1 km. But he had been replying that answer for more than 45 minutes. Every time we wanted to go back on where we were, he said 'no' and move forward. Finally, the jeep was clearly broken, nothing that he could do to fix it, but he kept trying and kept saying "it's O.K." I was afraid that it would get dark soon. So my wife made a decision to trust Omar's word blindly. What could we do at that time? With the information that the nearest camp was around 1 km, my wife decided to walk. The feeling of not knowing where I was in the middle of nowhere was not a pleasant feeling. So we walked for a about 2 km in the desert until we saw some camps and few people from the distance. I was very surprised that after Omar put us through, he dared to ask for a tip. To sum up, we didn't not see the beauty of Wadi Rum as most tourists see. I was extremely disapointed at your choice of your supplier in Wadi Rum. This incident could've gone wrong easily if the choices that we made turned out to be wrong. You are jeopardizing our safety here and can ruin your company reputation..."
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