Sintra Travel Forum

I purchaed some tiles at ESPACO D'ARTE ORIZIA, Villa Velha in Sintra last May and have not received them. Everytime I call they give me a different excuse. Has anyone had the same experience or can think Of how I can get my tiles? THANKS.

have no ideal where sintra is. you might want to see if you can find a web site for that city or the country it is in at ( www.towd.com ) and ask if they have had other complants concerning this company.

Send a complaint to the official portuguee Consumer Institute.
The e-mail adress is ic@ic.pt
They should accept a complaint in english.


Meanwhile, any VTer living in Sintra who can pop up at the shop and help our friend out?

Did you receive your tiles? We also purchased a picture from Arte-Orizia in Sintra in December 2006 and today, January 20, we have not received the message. The website for that business is: http://arte-orizia.blogspot.com/. Their e-mail and phone number is shown on that site. I have written to them and hope to receive a positive response.

I also purchased some tiles just in March (12 March) and have not yet received my tiles either. I am beginning to wonder if I will get them. I think you are SOL!! Sorry.

Ipurchased 16 tiles from an attractive charming youg woman called Orizia in ru a das padarias sintra in july 2008 and they have not arrived in australia. she doesnt respond to emails and the phone is disconnected.I am starting to think she is a con and I dont know what to do next. have you had any success?

I suggest you don't give up. All of you should send a written complaint to the local police.
Local police adress is:

Rua João de Deus, 6 - Sintra
2710-579 Sintra

Copy the Tourist Office

Praça da República, nº 23
2710-616 SINTRA
Tel: 21 923 11 57/21 9241700
Fax: 21 923 87 87
e-mail: dtur@cm-sintra.pt

How about all of you send your complaints at the same time? They'd start thinking that something may is wrong with this seller.

Tell us the outcome!

same problem in october 2008 - did you ever get anywhere

I know my answer is hopelessly out of date, but regarding the tiles from Orizia I've had a similar experience. I bought some tiles at Espacio d'Arte Orizia in Sintra in November 2007 and paid for shipping to the US. When I returned home from my trip six weeks later the tiles had not arrived. I called several times and left messages with no reply. I looked up their email and sent a message, including all my order information and a scanned copy of my receipt (which I fortunately still had). Still no reply, but I did receive some tiles a few weeks later. The only problem was, they weren't the actual tiles I had picked out. They were similar, but newer and not quite the same. A few also had broken corners.

I don't think it was intentional negligence; I think Orizia just isn't organized when I comes to shipping. It's a one-woman shop and I imagine she forgot to ship my tiles, later sold them to someone else, and then painted some new ones when she realized her error. I can heartily recommend Espacio d'Arte Orizia--her tiles are beautiful. But let this be your warning: if you buy from her take your tiles along in person and arrange your own packing and shipping.