Tallinn County Travel Forum

I want to make fellow VT'ers aware that this hostel at present is simply filling up beds regardless of people having confirmed reservation.
I arrived there last Wed at 2330 for what was the first night of my three night confirmed reservation.
I had e-mailed them 72 hours before and 48 hours before reconfirming my booking and late arrival to make sure after my long journey from Scotland everything was ok.
No beds were available when I arrived, I had to sleep on the floor, which was the only option as other hostels around had nothing either. I was charged the normal rate of 15 euro for the night.
I then had to rely the following morning on people booking out to get my remaining 2 nights.
The admin/organisation in this hostel is not up to scratch at present.Other backpackers suffered a similar fate later on the same week. To fill the beds and then start charging for sleeping on the floor is not on. Backpackers beware of this hostel- anyone suffered a similar fate?

look here to see if you can find a government run or sponsored web site about tourist information for this town or the country it is in. ( www.towd.com )
if you do try to e-mail them the same information you posted in this forum

This happened to me at Vana Tom, just over a year ago.

My arrival into Tallinn was at 8pm, so when i reserved a room, I advised that this was the case, and I had an email back confirming that it would be no problem at all, and they thanked me for the advice and promised to hold the room for me.

When we arrived, I was told that I had no reservation, and when i showed them my reservation, I was told that it was not valid as it was after 6pm (or was it 5pm) and was now invalid.

I then showed them the email, confirming that it was ok to turn up this late, and the receptionist told me that it was not valid, as the person at Vana Tom who had emailed me, had not passed the mail onto the front desk.

They passed me over to another place at the edge of town, for the same price, but to be perfectly honest, with hindsight, i would have made a secure booking at a hotel, as I really wanted to be in the centre of the old town, and price was not a huge issue.

It does not surprise me that other people have been let down in the same way.
I have notified the Estonian Tourist Board AND Tallinn tourist information office and they have been very supportive and very angry at this practice. What will become of my complaints is another thing however as these places somehow continue to get away with it.