RE: RE: SVG Air Reliable?? - Comparison with Caribbean Star Posted: Mon May 9, 2005 03:27 PM UTC
This is a follow up posting regrarding my experience with Caribbean Star. The aricraft was super - comfy leather seats, uncrowded, juice and snack service, all departures and arrivals were on time. The downside was the ridiculous check in procedure in Barbados. Understand that I am used to the easy-peasy SVG Air process - where the airline staff collect your luggage for you in the arrivals hall, and you are taken straight from there to the in-transit area to await your flight, thus by-passing customs, immigration and security.
By contrast, with Caribbean Star, you had to go through immigration, find your luggage, go through customs, trek all the way to the far end of the departures lounge, check in at the CS desk, and then go through security.
And check-in is not easy either. This is because you can reserve your CS flight over the internet or by phone, but payment does not occur until you actually check in, even though they have already taken all your credit card details at the time of reservation. Instead, you have to resubmit your card, and the CS desk staff reprocess it.
The desk staff when I was there were utterly hopeless. It took them a good 40 minutes to process the transaction (including at least 5 attempts they screwed up). Ultimately, they had to give me a special escort through security and I got to the plane literally as the gangway was being hauled up. Lesson learned is that I will pay cash next time (US$).
That said, CS prices still make this a good deal...in fact on my next flight, coming up shortly, I am paying $150+US LESS on CS than on SVG, and about $30US less than on LIAT.
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